Support

Operational support for Factory Pocket Pro users and teams.

Support Channels

• Email: support@factorypocket.app
• General contact: hello@factorypocket.app

Response SLA

• Standard support: response within 48 business hours.
• Service-impacting issue: priority handling as quickly as possible.

Troubleshooting Checklist

1. Update to the latest App Store version.
2. Restart the app and verify network availability.
3. Include device model, iOS version, and issue screenshot when contacting support.

Common Questions

Is offline use supported?
Core formulas are designed for reliable use even with limited connectivity.

How can I request data deletion?
Use the process published on the Data Deletion page.